Free Hospitality Workshop

Description

We are excited to invite you and your team to participate in the upcoming Hospitality Training Workshop, hosted by the City Advertising and Promotions Commission (CAPC) in collaboration with the Eureka Springs Chamber of Commerce. This free workshop is designed to equip area employees with the skills needed to provide exceptional hospitality and customer service, ensuring we all deliver unforgettable experiences for our visitors this season.

Workshop Details

Dates: April 7th & 8th
Location: The Auditorium (The Aud)
Cost: FREE (Funded by the CAPC)

If you haven’t already, please confirm your attendance by filling out the form at this link.

Why Attend?

• Gain valuable insights on enhancing customer interactions and delivering memorable experiences.

• Learn from industry professionals who will demonstrate real-world scenarios.

• Participate in engaging role-play exercises covering best and worst customer experiences.

• Receive practical advice on managing challenging situations, improving etiquette, and promoting a positive company image.
   

Special Management Session

We strongly encourage all business owners and managers to attend the dedicated Management Breakfast and participate in the Management Panel. Managers and owners who attend will receive a complimentary copy of Unreasonable Hospitality by W. Guitara.
 

Workshop Highlights

• Day 1: Begins at 8:00 AM with Breakfast, followed by interactive sessions on guest experience, customer interaction, and role-play scenarios. The day concludes at 1:00 PM.

• Day 2: Begins with a Continental Breakfast at 8:00 AM, featuring venue visits to explore local hospitality practices. Managers will simultaneously attend the Management Breakfast, focusing on 2025 strategies, event planning, staff training, and customer service best practices. The day concludes with a fun team-building activity and wraps up at 1:00 PM.
   

All participants will receive a completion certificate, have a chance to win a raffle prize, and take home some exciting swag.
 

This workshop is a fantastic opportunity for businesses to unite, enhance customer service skills, and improve overall guest satisfaction. We encourage you to not only attend but also invite your front-line employees to join us for this valuable training.
 

Thank you for your continued dedication to making Eureka Springs an exceptional destination. We look forward to seeing you there!